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(UTSATT) Inclusive design workshop (for the public sector)

It is important to think about everyone when we design products or services. As we move into this remote age, we should be intentional about how we design for our users.

Tid:  5.–6. august 2020, kl. 10.00–11.00

Sted:  

Antall plasser:  14

2700,- eks. MVA

Inclusive design is about designing products and services in ways that allow a much wider set of people to use and benefit from them. In this set of short online workshops, you will learn about the inclusive design mindset  and inclusive design practices,  through a range of tasks and methods.

This course is tailored to the Norwegian public sector and will discuss inclusive design for users of public sector services.

Relevance

The current COVID-19 pandemic has shown us the mirror, when it comes to looking at the world, humans, and the products that we interact with daily. Now that the majority of the workforce has gone remote and social-distancing is the new normal for a while, it is important to think about everyone when we design products or services. As we move into this remote age, we should be intentional about how we design for our users.

Instead of looking at inclusive design as just adding more features or ensuring compliance checks, it is important to ensure that all users / customers / potential customers are considered when you design services. This can give you a competitive advantage and ensures that by attending to the needs of the most marginalized customers, you create a steady supply of demand and deliver a product / service experience that satisfies the most market demand.

Agenda:

Through this workshop series, you will explore a range of inclusive design principles, learn to embrace the inclusive design mindset and begin to develop an understanding of designing for an inclusive environment through tasks and some design principles.

This workshop is divided into two days (A combination of theoretical and practical tasks):

  • Day 1 - Inclusive design mindset (1 hour approximately)
  • Day 2 - Inclusive design methods (1 hour approximately)


This course will be conducted in English, but you can speak Norwegian to Pankhuri! :)

About Pankhuri


This course at Netlife Design has been organised by Pankhuri Sanjay Jain. She is a service designer at Netlife. Parallelly, she is also pursuing her Ph.D. in Design and Creative Research at Edinburgh Napier University.

Her work endorses human-focused design through the convergence of conceptual development, engagement, play, collaborative innovation and participative research.

She is passionate about the way people think, live, behave and relate to objects, materials, and spaces around them. She wants to design systems and affordances which will help people interact with their surrounding environment more intuitively and seamlessly.

Having worked across multiple countries and industries over the past decade, she has often observed a lack of empathy when one encounters services designed for the public. They are complex, need contingency, a lot of future planning and are rarely pleasant experiences. These services are designed to cater to the masses, but they are also designed to cause chaos and stress.

This is where the inclusive design mindset comes into play. She subscribes to Inclusive design as a core design principle and wants the design world to focus on delivering products and services that involve, help and resonate with people :)
She has whined about some of her experiences on this blog, have a look ;) https://medium.com/netlife/i-designed-a-customer-journey-map-of-my-immigration-process-and-it-was-intense-to-say-the-least-55d75dedc978


Practical questions about the workshop? Please contact anja.schonhaug@netlife.com.


Kursholder

Pankhuri Jain


Meld deg på

Tid:  5.–6. august 2020, kl. 10.00–11.00

Sted:  

Antall plasser:  14

2700,- eks. MVA